Thank you so much for entrusting your agency website and digital marketing to BrightFire. We take this responsibility very seriously, ensuring we deliver value and service to you every day.
Given the current outbreak of COVID-19 and the impact the virus is having on our communities, customers, employees, and families, we would like to take a minute to share our Business Continuity plans with you.
Despite the uncertainty of COVID-19, we expect to continue to deliver the same level of service to our customers and have the following measures in place to ensure your success:
Availability of Our Teams
BrightFire is an agile technology company, with employees in all departments who are able to work remotely without interruption due to existing procedures and communication tools. We feel confident in our continued ability to serve your agency, regardless of our physical work locations.
Availability of Our Platform & Services
Our website and digital marketing platform have several safeguards and automations in place ensure maximum availability and resilience. To deliver 99.9%+ uptime, we leverage multiple, geographically diverse data centers, as well as industry-leading cloud partners to deliver our service.
At this time, we do not expect any disruption and/or connectivity issues due to the impact on businesses from COVID-19.
Helping You Update Your Customers
As a reminder, if you need assistance with adding a notice to your agency website regarding any changes to your agency’s daily operations or availability, please let us know.
With the Notification Bar feature of your BrightFire website, we can display a message across the top of your website to keep your customers updated on your office hours or the best way to communicate with your agency during this time.
Thank you for entrusting your digital marketing to BrightFire. We are very grateful for the role we play in your lives and work, and remain as committed as ever to ensuring your success. We wish you, your colleagues and families safety, wellness and positivity during these challenging times.
Please reach out to us if you have any questions or concerns.
Michael Garner, CEO
Matt McKenny, CTO