Reviews & Reputation Management

Grow, Nurture, and Protect Your Agency's Online Reputation​

Reviews & Reputation Management
Reviews & Reputation Management

It feels great when a customer tells you they love your insurance agency, but it’s even better when they tell the world. BrightFire’s Reviews & Reputation Management service is the best way to generate Google reviews, collect client feedback, receive client referrals, and protect your reputation.

Google G icon with five gold stars beneath.
Icon of a person referring insurance agency to other people.
NPS gauge with needle pointing to smiley face indicating a positive score.

Google Reviews

Customer Referrals

NPS Surveys

Why Reviews & Reputation Management Is Important For Insurance Agents

Review Generation managed by BrightFire

Generate New Reviews With Ease

We continuously work to get reviews from your policyholders.

Review sites such as Google, Yelp, and Facebook give a lot of weight to positive reviews. As a result, getting more of these reviews can have a big impact on your agency’s online visibility.

We regularly reach out to your policyholders and ask for new reviews to show potential customers what makes you great. When satisfied customers leave a positive review, we’ll send them automated emails asking them to refer your agency to their family and friends.

Improve Your Online Rankings

Climb to the top of Mt. Google.

You run a professional business, so why not show it off a little? The more positive reviews you receive, the better your agency will rank on search engines and review networks. The higher you rank, the more likely you are to attract new customers.

Climb Mt Google
"BrightFire took care of everything. It’s hard to juggle all the marketing aspects of the business without personnel dedicated to just that. Having Brightfire to run these campaigns for us allows us to spend more time doing what we do best."
Smiling Insurance Agent
Lucas Breeden
Breeden Insurance Services, Inc.

Gauge Your Customer’s Happiness

Identifies which customers will recommend you to their friends.

NPS customer surveys highlight how policyholders feel about your agency. By asking the right questions at the right time, you can gain insights into your agency to improve customer retention. They’ll appreciate the opportunity to be heard and you’ll be happy to head off issues before they are shared online.

Gauge Customers Happiness - NPS
Mobile phone with automated referral displayed in email.

Automate Referrals from Your Happy Customers

Our Automated Referrals make it easier than ever to generate high-converting insurance leads.

With our Automated Referrals, your satisfied policyholders will receive a referral request via email after they give your agency a 9 or a 10 on an NPS customer survey or a 5-star Google review. The best part? We handle all of the setup and customization for your agency.

Proactively Protect Your Reputation

Think of good reviews as insurance for your reputation.

Everyone has an online reputation, so make sure yours is the best it can be. By building up good reviews now, you’ll ensure that your overall online reputation stays positive even if you receive a negative review down the road.

Reviews & Reputation Protect Icon
Reviews & Reputation - Google
Reviews & Reputation - Facebook
Reviews & Reputation - Yelp
Reviews & Reputation - LinkedIn

Stay Connected With Your Customers

Keep a finger on the pulse of your online reputation.

We bring together Facebook, Google, and 16 other networks, making it faster than ever to protect your reputation. Access our convenient dashboard to monitor your customer feedback, respond to reviews, and see everything that people are saying about your agency.

Included in Reviews & Reputation Management

Get Reviews on Google

Fully Managed

Managed Review Campaigns

Managed NPS Campaigns

Request Reviews by Text & Email

Benefits Local SEO

Reputation Dashboard

Review Monitoring

Automated Referrals

New Review Alerts

Team Leaderboard

Facebook & Instagram Autoshare

Protect and promote your brand online.​

Get Started with BrightFire's Reviews & Reputation Management

FAQs

No Contracts. No Setup Fees. No User Fees. 30-Day Money Back Guarantee.

How long does it take to launch the Reviews & Reputation Management service?

Typically less than a week. You’ll have a 30-minute call with a member of our team and we’ll handle the rest.

What does the recurring cost cover?

Access to your reputation management dashboard, the ability to run review generation campaigns via text message and email, the ability to run NPS campaigns via email, review alerts, and the ongoing addition of new reviews to your website by the BrightFire team.

What if I have multiple office locations?

The Reviews & Reputation Management service covers a single office location. We recommend you enroll in this service for each of your office locations.

How does SEO work?

SEO is made up of three components; your website, online reputation, and local listings. That’s why our SEO Bundle contains all three components, giving your agency the best chance at ranking well in Google for the products your agency specializes in. We keep up with Google’s best practices and update your website, review network profiles, and local listings accordingly.

How do I generate new reviews with BrightFire?

Each review generation campaign offers each policyholder surveyed the opportunity to leave a review on Google. We run two review generation campaigns for your agency each year, and you can run as many additional review generation campaigns as you like.