Support Tool Suite for Insurance Agency Websites

Save Time, Strengthen Relationships, and Increase Productivity

Support more policyholders and improve customer experience with the Support Tool Suite included in your Insurance Agency Website from BrightFire.

Meet the suite of BrightFire's support tools built specifically for insurance agencies.

Plus...Over 1,000 More Carriers!

Insurance Company Database

Easily add all of your appointed insurance carriers to your website.

We maintain the logos and contact information of over 1,000 insurance carriers. Included in the contact information are the customer support phone numbers and links to carrier websites for account login, bill pay, claims filing, and more. A customizable page for each of your carriers is provided with your website.

Online Billing & Payments

Customers can access their carrier’s billing/payments portal in one click.

With our billing and payments page, your clients can easily access your list of insurance partners and select their carrier. With one click, they’ll be able to view their carrier’s billing/payments portal and keep their policy up-to-date.

Online Claims Filing

Instant access to claims information online through your website.

Policyholders can take advantage of their carrier’s 24/7 claim support service while on your website. With this feature, policyholders can report a claim directly to their insurance company’s claim department. Online claims filing gives your clients the freedom to get assistance even when your office is closed.

Certificate of Insurance Request

Customers can quickly request a Certificate of Insurance right from your website.

With our built-in Certificate of Insurance Request form, your commercial clients can easily request their Certificate of Insurance for their business. Since our forms are highly customizable, you can always customize the form fields to gather the exact information you need from your clients. With custom routing options, you can set these form notifications to go to the appropriate member(s) of your team.

Policy Change Request

Our policy change request form makes it simple for clients to request changes to their policy at any time.

The Policy Change Request form allows your policyholders to conveniently request changes to their policy. As with all of our forms, the form submission is emailed directly to your agency to review the client’s request. The Policy Change Request form is also customizable and form fields can be adjusted as needed.

Auto ID Card Request

Policyholders can easily request a replacement Auto ID card.

Have one of your policyholders lost their auto policy ID card? The Auto ID Card Request form gives your customers the ability to request a replacement card directly from your website! Since certain states require an auto ID card to be carried at all times, this is a resourceful feature for your customers.

Annual Insurance Review

Stay in touch with your customers and help identify gaps in coverage.

The Annual Insurance Review form allows your customers to stay connected to your agency and ensures that their policy continues to provide them and their family with the coverage they need. This form allows your agency to collect information on any changes to your clients’ personal or business profiles so you can address any gaps in insurance or provide coverage recommendations.

Smart Support Forms

Smart, customizable support forms designed to save your staff time.

Our support forms allow you to streamline your data collection with various customization and configuration features.

Custom notification routing via text message and email allows you to select which staff members receive specific types of support requests.
Our support forms are highly customizable. We are able to add additional fields of various types as well as conditional logic.
Customizable on-screen confirmation after submission to simply display a message or redirect to another page of your website.

Client Portals

Improve your customer experience by including your client portal or customer service center on your website.

Do you offer a separate client portal for policyholders to pay their bill, file a claim, update their information, or contact your team all in one place? With our customizable websites, we can easily link or embed your client portal on your website.